Most orders ship the next business day, and many ship the same day. Every ornament is personalized and packed here in California. You'll get a tracking email as soon as it's on its way.

Standard U.S. shipping is free on orders of $40 or more. Under $40, shipping is calculated at checkout based on where it's going. Faster options are shown at checkout too.

We ship the next business day, so most U.S. orders arrive well before Christmas. To guarantee delivery before Christmas, please place your order before December 16. The closer it gets to the 25th, the more we recommend choosing a faster shipping option at checkout. If you have a hard deadline, message us and we'll tell you exactly what to pick.

On the product page, fill in each personalization box (name, year, team, message and so on) exactly as you want it painted. We hand-letter exactly what you type, so double-check spelling and capitalization. If you'd like a spot left blank, type NA in that box. There's also a Special instructions box for anything else we should know.

Yes. Add a Photo Proof ($2) on the product page and we'll text you a photo of your finished ornament so you can approve it before it ships. One proof covers your whole order.

Yes. Every ornament ships in a gift box, ready to wrap or hand over. Ornaments are packed with care so they arrive in perfect shape.

If your ornament arrives damaged or we made a mistake, message us right away with a photo and we'll make it right with a replacement or a refund. Love it, or your money back within 30 days.

Because each ornament is personalized just for you, we can't take change-of-mind returns on personalized items. Damaged items and mistakes on our part are always covered (see above). Non-personalized ornaments can be returned within 30 days in their original condition. Message us to start a return.

Most ornaments are about 3.5 to 5 inches tall. They're made of hand-painted resin or glass. The exact size and material are listed on each product page. They're decorative keepsakes, not toys.

Yes, we ship to Canada, the U.K., the EU and more. International shipping is calculated at checkout. Import duties or taxes may apply depending on your country.

Tap the chat bubble on any page or email info@noelbox.com. A real person reads and answers every message.

Yes. Shops and boutiques can apply for a wholesale account on our wholesale page.